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totwoo Help Center

Common topics

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A: (1) Please check whether it is caused by mis-touch (jewelry in the bag, clothes touch by mistake, etc.)

(2) When the jewelry vibrate, check whether the App is connected to the jewelry. If it is connected, confirm whether there is a new message record in Love Signal. If there is a new message record, observe whether it will appear again under the condition of maintaining a good network.

(3) Try to disconnect the jewelry from the app, and see if it will still flash and vibrate.

After all the above are confirmed, if the jewelry will still flash and vibrate by itself, please contact customer service for assistance.t.  

This is largely due to the voltage transition of your power adapter, which is caused by a voltage mismatch with the totwoo charger. The voltage output of the totwoo charger is the same as the standard 5V of most mobile phones, but it cannot adapt to the output above 5V (for power output, you can check the relevant data index on your power adapter) and the power adaptation of the fast charge. Please try to connect totwoo's charger with the adapter of your phone charger. Alternatively, you can use your computer to charge the totwoo. If it still can't be charged, please contact customer service

(1) Please check first:

-Check if the SMS inbox has been intercepted by the system or other APP?

-Is the phone network and signal normal?

-Is the area code selection and phone number input correct?

-Is the phone disconnected due to overdue payment?

(2) What if I still can't receive it after checking?

-Don't worry, please contact the official customer service to send you a special verification code.

Email address:

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