Shipping Policy

Orders from the US:(Partial products excluded):

USPS 

3 - 7 business days

Free

UPS Ground

2 - 5 business days

$9.90

Shipping table for orders to Canada, United Kingdom, Australia, New Zealand(Partial products excluded). 

 Express 

    2-5 business days     

 $5.9 

Standard

   3-7 business days

 Free

Shipping table for partial products to Canada

 Express Shipping

Express(8-15 Business Days)   

Free over $50

$9.9 under $50

Fast Express

   3-7 business days

 $29.9

Shipping table for partial products to Czechia, Norway, Switzerland

 Express Shipping

Express ( 6-12 Business Days)

Free over $50

$9.9 under $50

Fast Express

   3-7 business days

 $29.9

Shipping table for orders to Germany, France, Italy, Spain and Sweden

(Partial products excluded):

 Express 

    2-5 business days     

 $5.9 

Standard

   3-7 business days

 Free

Shipping table for orders to Austria, Belgium, Greece, Netherlands, Lithuania, Portugal, Denmark, Finland, Poland, Ireland, Bulgaria, Luxembourg, Hungary, Slovakia, Romania, Croatia, Slovenia, Latvia, Malta, Estonia, Cyprus 

(Partial products excluded):

 Express 

    2-5 business days     

 $6.9 

Standard

   3-7 business days

 Free

Shipping table for orders to Hong Kong:

Standard

 

Free 

Fast Express

5 - 7 business days

Free over $50

$15 under $50

Shipping table for orders to

Bahrain, Qatar, Saudi Arabia, United Arab Emirates, Kuwait, Lebanon, Joand rdan.

 Fast Express

    7-12 business days     

Free over $150

$9.9 under $150

VIP

   5-7 business days

 

$39.9 


Shipping table for orders to other countries:

Standard Shipping

    15-20 business days     

Free over $50

$9.9 under $50

Express Shipping

 7-15 business days

 

$29.9

Shipping table as following(For All Fashion Jewelry)

Standard Shipping

7- 15 business days

Free over $50

$6.9 under $50

Fast Express

3 - 7 business days

$29.9

Notes:

1.We didn't ship to Algeria, Angola, Argentina, Benin, Botswana, Bouvet Island, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Côte d’Ivoire, Djibouti, Ecuador, Egypt (1 of 29 governorates), El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Heard & McDonald Islands, Honduras, India, Iran, Iraq, Jamaica, Kenya, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Netherlands Antilles, Niger, Nigeria, North Korea, North Macedonia, Palestinian Territories, Russia, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Helena, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Ukraine, Uruguay, Venezuela, Western Sahara, Zambia, Zimbabwe at present.

2.Please add your address in English.

3.Military address not available.


As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put the safety and best interests of our clients on the top of our priorities.

Please note that online orders may experience a delay of 3-5 business days on top of the usual shipping time. You can always track your up-to-date shipping info on totwoo's website. 

Thank you for your patience and understanding. We know there are a lot of options out there and we are glad to have you onboard with us.

SHIPPING INFO

Once your order is shipped, you will receive a Shipping Confirmation email, that confirms your items have left our warehouse. The e-mail includes shipment details such as the items shipped and a tracking number. To track your package, simply click onto the link provided. Please note that it may take the shipping company up to 48 hours to update the status of the shipment and your tracking link may not work immediately.  

Important

  • For some regions, additional charges (tax fee or clearance fee) may apply. totwoo only provides free shipping, additional charges are not included.
  • Shipping to remote locations may take more days than indicated above.
  • Please contact us first if you want your totwoo delivery at multiple locations or the delivery needs to take place on a specific date. We will do our utmost to match your requirements.

Cancellation, return, refund and exchange policy

  • Contact us via email!
  • Provide us your order number (TT-XXXX)
  • Confirm that your order has not been opened and the shrink-wrap is intact
  • For more information about our policies on cancellation, return, refund and exchange  Click here

CONTACT US

For more information and support, please contact our customer service representative at support@totwoo.com.