It's most likely because the voltage of your power adapter doesn't match that of the totwoo charger. The voltage output of the totwoo charger is standard 5V, which is compatible with most mobile phones. However, it cannot be adapted to OUTPUT above 5V (which can be found on your power adapter). Please use your phone charger's adapter to charge the totwoo whenever possible. Alternatively, you can charge the totwoo with your computer. If you still can't charge it, please contact customer service for assistance.

A: (1) Please check whether it is caused by mis-touch (jewelry in the bag, clothes touch by mistake, etc.)

(2) When the jewelry vibrate, check whether the App is connected to the jewelry. If it is connected, confirm whether there is a new message record in Love Signal. If there is a new message record, observe whether it will appear again under the condition of maintaining a good network.

(3) Try to disconnect the jewelry from the app, and see if it will still flash and vibrate.

After all the above are confirmed, if the jewelry will still flash and vibrate by itself, please contact customer service for assistance.t.  

The totwoo smart chip inside the accessory has passed the waterproof test (with a waterproof rating of IPX5). Therefore, getting the jewelry wet in daily life does not affect the use of the smart chip. However, to keep the jewelry looking beautiful for a long time, it is still not recommended to submerge it in water. Keeping it dry is beneficial for maintenance. If the jewelry gets wet in daily life, it should be dried promptly. We do not recommend wearing it while swimming or bathing.

Depending on how frequently you use it. The products should last 48-72 hours before needing to be charged.

Charging time: Around 1 hour to fully charge.

Try restarting the jewelry with the following steps: "Long press the front panel of the jewelry for about 30 seconds until the jewelry displays red, green, and blue lights alternately flashing, indicating a successful restart." After restarting, reconnect the jewelry, and the battery level should be displayed normally. If it still doesn't show, please contact customer service for assistance.