All Totwoo jewelry have been tested strictly to meet international standards and certifications. Totwoo will repair manufacturing/technical faults free of charge up to One year, and appearance faults free of charge up to three months from the original date of purchase. Please retain your receipt for any warranty services. After warranty period, we provide paid repair services. Please note that accidental damage such as scratches, dents and broken ones are not covered by warranty; silver oxidation, which is normally seen in silver products, will not be covered either.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately.
The COVID-19 has led to a general slowdown in international logistics. The following is our shipping policy today.
|Shipping Method||Shipping Time||Costs|
|STANDARD SHIPPING||10-20 Business Day||
Free over US$50
|EXPRESS SHIPPING||5-7 Business Day||
Free over US$225
*For some regions, additional charges (tax fee or clearance fee) may apply, Totwoo only provides free shipping, not inclusive of this charge.
*Shipping to remote locations may take up longer days.
*We will try our best to meet your needs, if you have special requirements on the delivery date, please feel free to contact us.