totwooglobal Delivery Guarantee – totwoo
FREE SHIPPING Over $49, 30-Day RETURNs, Express Delivery
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Delivery Guarantee

Delivery Guarantee

Regular price$32.44
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Price
Option
totwoo
  • ONE YEAR WARRANTY
  • FREE SHIPPING OVER $49
  • GIFT-PACKAGED & READY TO GIVE
  • RETURN&EXCHANGE WITHIN 30 DAYS
Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
  • Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
  • Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
  • Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
  • Delivery Guarantee also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Visit Seel Resolution Center to easily resolve your package issues if any of the above happens.
Please note: Delivery Guarantee is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.

Shipping to US: Orders from the US (Partial products excluded).

USPS : Free (3 - 7 business days)

UPS Ground:$9.9( 2 - 5 business days)

Shipping to other countries:

Express Shipping:(8-12 business days)

Fast Shipping: (3-7 business days)

Standard Shipping: Free (15-20 business days)     

Notes: 1.We didn't ship to Russia, India, Ukraine, Iraq and Brazil at present.

2.Please add your address in English.

3.Military address not available.

Return Policy:

In the absence of technical defects and quality problems of the product, our return policy lasts 30 days.

If you need to exchange it for the same item, please email us at support@totwoo.com.

TOTWOO means''TO-TWO-O'' which refers to love and connection. totwoo is the leader of smart jewelry brand in the world which has already won over 10 innovative awards since it launched in Milan, 2015. We are a passionate team who are building smart jewelry that helps people stay connected with their loved ones. 

What's Included

Packaging & accessories:
Single: Smart Jewelry * 1, User Manual*1,Button Battery * 3(CR1225)
Set for Two: Smart Jewelry * 2, User Manual*2, Button Battery * 6(CR1225)
totwoo

FAQs

Yes. 1. place an order with one pair of jewelry with one recipient's address.

2. you need to pay extra shipping fee for the other address, place shipping fee from Extra Shipping Fee with order note of the product details like color, size, style, etc( for example, rose gold moon) for this recipient.

Yes. As long as the totwoo smart jewelry is correctly set up within the app with either WIFI or mobile connection, you can connect with each other. No matter how far away you are.

We're sorry, our jewelry didn’t support to connect many pieces of jewelry together at present. But you can unpair them and then connect with another one.

No. But one piece of the jewelry must be present together with your phone when pairing.

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Delivery Guarantee