Shipping Policy

Orders from the US will be shipped from California (Partial products excluded). Shipping table as following:

USPS (orders from the US only)

3 - 7 business days

Free

UPS Ground (orders from the US only)

2 - 5 business days

$9.90

Orders from the CA will be shipped from Canada (Partial products excluded). Shipping table as following:

Expedited Shipping

     2-5 Business Days

 $7.8

Standard Shipping

    15-20 business days     

Free over $50

$9.9 under $50

Express Shipping

 7-15 business days

Free Over $225

$23.95 under $225

Shipping table for orders from Hong Kong:

Standard

 

Free 

FAST EXPRESS

5 - 7 business days

$15


Shipping table for orders from other countries:

Notes: We didn't ship to Russia, India, Ukraine and Brazil at present.

Standard Shipping

    15-20 business days     

Free over $50

$9.9 under $50

Express Shipping

 7-15 business days

Free Over $225

$23.95 under $225

Shipping table as following(For All Fashion Jewelry)

Standard Shipping

7- 15 business days

Free over $50

$6.9 under $50

Fast Express

3 - 7 business days

$23.95


As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put the safety and best interests of our clients on the top of our priorities.

Please note that online orders may experience a delay of 3-5 business days on top of the usual shipping time. You can always track your up-to-date shipping info on Totwoo's website. 

Thank you for your patience and understanding. We know there are a lot of options out there and we are glad to have you onboard with us.

SHIPPING INFO

Once your order is shipped, you will receive a Shipping Confirmation email, that confirms your items have left our warehouse. The e-mail includes shipment details such as the items shipped and a tracking number. To track your package, simply click onto the link provided. Please note that it may take the shipping company up to 24 hours to update the status of the shipment and your tracking link may not work immediately.  

Important

  • For some regions, additional charges (tax fee or clearance fee) may apply. Totwoo only provides free shipping, additional charges are not included.
  • Shipping to remote locations may take more days than indicated above.
  • Please contact us first if you want your Totwoo delivery at multiple locations or the delivery needs to take place on a specific date. We will do our utmost to match your requirements.

Cancellation, return, refund and exchange policy

  • Contact us via email!
  • Provide us your order number (TT-XXXX)
  • Confirm that your order has not been opened and the shrink-wrap is intact
  • For more information about our policies on cancellation, return, refund and exchange  Click here

CONTACT US

For more information and support, please contact our customer service representative at support@totwoo.com.