As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put our customers safety and best interest at the forefront of all we do.
Please note that online orders that normally shipping time will experience a delay of 3-5 business days.
Thank you for your patience and understanding. We know there are a lot of options out there and we’re so glad you’re here.
This table is for the most recent period and will be adjusted at any time


     8-13 Business Day     


Free over $225


15-25 Business Day


Over 50$ Free 


Cancellation, Retrun, Refund and exchange policy
  • Contact us via email!
  • Provide us your order number (TT-XXXX)
  • Confirm that your order hasn't been open and the shrink-wrap is intact
  • For more infos about Cancellation, Retrun, Refund and exchange policy  Click here



Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately.  


*For some regions, additional charges (tax fee or clearance fee) may apply, Totwoo only provides free shipping, not inclusive of this charge.
*Shipping to remote locations may take up longer days.

*We will try our best to meet your needs, if you have special requirements on the delivery date, please feel free to contact us.


For more information and supports, please contact your local authorized deal or contact our customer service representative at