Shipping Policy

Due to the current situation, international shipping may be affected by delays and further restrictions as international government introduced drastic measures. We would hereby like to provide you with updates about delivery due to Coronavirus (COVID-19)

 

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately.

We ship Totwoo smart jewelry from Shenzhen, China. The COVID-19 has led to a general slowdown in international logistics. Here is our shipping policy for now.

Shipping Method Shipping Time Costs
STANDARD SHIPPING 10-20 Business Days
US$11
Free over US$50
EXPRESS SHIPPING  5-9 Business Days
US$23.95 
Free over US$225

Please note:

Delivery timelines commence one business day following the date of purchase.

All orders are processed and delivered Monday through Friday, excluding holidays.

Signature required upon delivery when shipped by Express.

Some rural addresses may take longer for delivery.

Return:

Free returns within 14 days, no questions asked.  We believe in our products and we stand behind them.  We will return any of our items within 14 days just mail them back with your purchase receipt.

 Let us know what you think of your items.  If you are not satisfied your purchase can be replaced at any time or returned after 14 days. All of our products come with one year manufacturers guarantee against defects.  Please click here if you want to know more about return, exchange, refund