totwooglobal I'm not receiving/sending my partner's love codes - Android – totwoo
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I'm not receiving/sending my partner's love codes - Android

 A.Here are a few things you can do to get you back on track in case you're having trouble getting your Totwoo to receive flash/vibration or notifications:

  1. Allow your smartphone to show Totwoo app notifications

When setting up your Totwoo app for the first time, your Android settings will allow for notifications to go through by default. However, for one reason or the other, this might be changed by mistake. Disabling or denying this setting can cause issues when sending or receiving notifications.

Solution: Find the Totwoo app from Settings > Notifications > totwoo. Allow notifications.

  1. Make sure Android system settings are properly configured

In case none of the above worked so far, it helps to have your Android system make a fresh reconfiguration of the pairing process in case something went wrong along the way.

Solution: First, disconnect your Totwoo module on our app. Then head to your Android's Bluetooth settings by going to your Android settings, tapping Connections, then Bluetooth. Finally, tap the cog icon next to Totwoo and then "Unpair" (Some smartphone models may also say "Forget", just be sure that you unpair Totwoo with your phone. )
Now all you need to do is head to the Totwoo app and the Totwoo pairing process should reappear.

Never connect Totwoo to your phone through system Bluetooth like a Bluetooth earphone. Always pair Totwoo smart jewelry with your phone through the Totwoo app.

  1. Other tips

Here are a few other things that affect the receiving of love codes that may help:

  • Be sure to check if you're successfully bonded with your partner.
  • Don't forget that, before sending the notification, you need to activate it with a tap.
  • Be sure that your Totwoo is within 10 ft (3m) of your phone.
  • Is your Totwoo connected? Your Totwoo app will tell you in case it isn't.
  • Do you have Do Not Disturb turned on? This might be blocking the messages from being sent or received. (This can be changed in the Android settings).

In case none of these tips worked, please feel free to reach us via email: support@totwoo.com

I'm not receiving/sending my partner's love codes - Android