Product Care & Charging

It's most likely because the voltage of your power adapter doesn't match that of the totwoo charger. The voltage output of the totwoo charger is standard 5V, which is compatible with most mobile phones. However, it cannot be adapted to OUTPUT above 5V (which can be found on your power adapter). Please use your phone charger's adapter to charge the totwoo whenever possible. Alternatively, you can charge the totwoo with your computer. If you still can't charge it, please contact customer service for assistance.

A: 1. If silver and gold are used, it's natural for silver to oxidize and gold to fade over time. Each mark left by the wearer on jewelry is a symbol of unique memory. Don't stress over preventing from wear and tear, simply be careful with your jewelry is enough.
2. Avoid direct contact between your jewelry and chemical substances. Store it carefully, preferably put the jewelry in its original packaging, and protect it from scratches.
3. If there are fingerprints and dust on the surface of the stone/metal, simply use a cleaning cloth or tissue to wipe them off.
4. Do not wear your jewelry while sleeping, bathing, or doing strenuous exercise as it can cause different degrees of damage to the plating.
5. Bumps and sudden temperature changes can cause the setting to become loose. Remember to prevent the jewelry from heavy pressure and high temperatures during daily wear, otherwise, the parts may come loose.

The totwoo smart chip inside the accessory has passed the waterproof test (with a waterproof rating of IPX5). Therefore, getting the jewelry wet in daily life does not affect the use of the smart chip. However, to keep the jewelry with good apparence in the long run, we do not recommend to submerge it in water. Keeping the jewelry dry is beneficial for maintenance. If the jewelry gets wet in daily life, it should be dried promptly. Preferably avoid wearing your jewelry while swimming or bathing.

Depending on how frequently you use it. The products should last 48-72 hours before needing to be charged.

Charging time: Around 1 hour to fully charge.

Try restarting the jewelry with the following steps: "Long press the front panel of the jewelry for about 30 seconds until the jewelry displays red, green, and blue lights alternately flashing, indicating a successful restart." After restarting, reconnect the jewelry, and the battery level should be displayed normally. If it still doesn't show, please contact customer service for assistance.

네, 토투 쥬얼리는 아기용 등급인 316L 스테인리스 스틸로 만들어졌습니다. 안심하고 착용하실 수 있습니다.

Totwoo에는 리튬 배터리가 들어 있으므로 유지 관리가 스마트워치와 같은 다른 웨어러블 기기와 비슷합니다. 배터리에는 수명이 있으며, 수명을 늘리려면 한 달에 한 번 정도 충전하는 것이 좋습니다. 또한 충전에는 공식 충전기만 사용해야 합니다.