Quick Start Guide

A:(1) Please check first:
-Check if the SMS inbox has been intercepted by the system or other APP?
-Is the phone network and signal normal?
-Is the area code selection and phone number input correct?
-Is the phone disconnected due to overdue payment?

(2) What if I still can't receive it after checking?
-Don't worry, please contact the official customer service to send you a special verification code. Email address: support@totwoo.com.

Why does totwoo jewelry continue to flash and vibrate with no reason?

A: (1) Please check whether it is caused by mis-touch (jewelry in the bag, clothes touch by mistake, etc.)

(2) Please check whether the app has received multiple notifications in succession. If it has, it may be caused by network delay. Please observe whether it will happen again while maintaining a good network connection.

(3）If you are using an iPhone, and after confirming all of the above, the jewelry still flashes and vibrates on its own, please upgrade the jewelry firmware to resolve the issue.

Click on 'ME-Manage My totwoo-Tap on totwoo firmware version number located on the right side of totwoo firmware update the ten times consecutively. This action will prompt the firmware update page, and you can follow the on-screen instructions (as shown in the image) to proceed with the update.

After confirming all of the above, if the jewelry continues to flash and vibrate on its own, please contact customer service for assistance.

A: Please make sure that the phone number they provided is the same one they used to register. Additionally, before sending the invitation, add your partner's phone number to your contacts in the format of '+[country/area code] [phone number]'or '00[country/area code] [phone number]', and then invite them again. Please note that the name field can only contain letters.

A: Yes. As long as the jewelry is properly connected to the phone via Bluetooth, it will light up and vibrate regardless of whether it is charging or not. If the jewelry can't flash or vibrate, please check the connection to ensure it is working properly.

A: (1) Please check if Bluetooth is turned off, tap the jewelry to check if it's powered on, and verify whether the jewelry is connected to any other mobile phones.

(2) After confirming that all of the above are OK, please try the following methods one by one:

-Turn off the Bluetooth system and turn it back on after 10 seconds

-Close the app and reopen it.

-Restart the phone and reopen the app

(3) If you follow the above steps, it still cannot be reconnected, then go to [Me] - [Manage my jewelry] - click the connected jewelry - [Unbind the totwoo], and reconnect the jewelry. (Important operation reminder: when unbinding from an iPhone, you must go to the Bluetooth interface to forget the connected jewelry.)

A: (1) If it's an iPhone: After disconnecting the jewelry, ignore the connected device (name like TWO75) in the [Settings] - [Bluetooth] - [My Devices] system

(2) If it is an Android phone: Please check if there is a device name starting with TWO in the system [Settings] - [Bluetooth] - [Paired Devices] list, if there is, please make sure to click to cancel the pairing.

(3) Once you've confirmed that the above steps are OK, try the following methods one by one to see if you can reconnect:

Turn off Bluetooth and turn it back on after 10 seconds.

Close the app and reopen it.

Restart the phone and reopen the app.

A: Please check whether the network is good.

Confirm that you have selected "WLAN" and "Cellular Data", switch between WLAN and cellular data and then try again. If there are still problems, please contact customer service.

Please check if the totwoo Notification permission and Background App Refresh permission are enabled, if the jewelry and the app are connected, and if new totwoo notifications can be received by the phone.

A: No. One phone can only connect with one totwoo at a time.

If you need to connect your jewelry to the other phone, you need to disconnect the bluetooth of first totwoo.

Note: If an iPhone was previously connected, remember to ignore the connected device (name e.g. TWO75) in System [Settings] - [Bluetooth] - [My Devices] before reconnecting the other phone.

A: This is largely due to the voltage transition of your power adapter, which is incompatible with the voltage of the totwoo charger. The voltage output of the totwoo charger is standard at 5V, which is the same as most mobile phones. However, it cannot adapt to output above 5V (which can be found in the data specifications of your power adapter) or fast charging power adapters. Please try to use your mobile phone charger adapter to connect to the totwoo charger, or charge the totwoo with your computer. If you still cannot charge it, please contact customer service support@totwoo.com