Orders from the US will be shipped from California (Partial products excluded):

This table is for the most recent period and will be adjusted at any time

USPS (orders from the US only)

3 - 7 business days


UPS Ground (orders from the US only)

2 - 5 business days


Shipping tale for orders from other countries:
This table is for the most recent period and will be adjusted at any time
International Express Shipping
     8-13 Business Day     
Free over $225
International Standard Shipping
    15-25 Business Day
Free Over 50$ 
Notice about shipping policy change during Chinese New Year Holiday.
Orders from the US: Since one of our warehouses is located in Californic, so orders from the US won't be affected by the holiday.
Orders from the rest of the world: International shipping will be delay due to  Chinese New Year Holiday.  
Please check out detail information regarding orders and shipping schedule below before your shopping.
 International Fast Express -   Holiday Shipping Deadlines
  • 2022.1.31 : Last day to ship via Fast Express Select (  by DHL/UPS/TNT)
■ International Fast Express - Stopped for Holidays
  • 2022.2.1 - 2022.2.7
 International Standard Shipping (15-20 Business Day)
  • Orders placed after 2022.2.1 (Monday) will proceed after 2022.2.4
As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put our customers safety and best interest at the forefront of all we do.
Please note that online orders that normally shipping time will experience a delay of 3-5 business days. You can always track your shipping info on Totwoo's website. 
Thank you for your patience and understanding. We know there are a lot of options out there and we’re so glad you’re here.

Cancellation, Retrun, Refund and exchange policy

  • Contact us via email!
  • Provide us your order number (TT-XXXX)
  • Confirm that your order hasn't been open and the shrink-wrap is intact
  • For more infos about Cancellation, Retrun, Refund and exchange policy  Click here



Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately.  


  • For some regions, additional charges (tax fee or clearance fee) may apply, Totwoo only provides free shipping, not inclusive of this charge.
  • Shipping to remote locations may take up longer days.
  • Please contact us first if you want to deliever your Totwoo to two different locations.We will try our best to meet your needs. If you have special requirements on the delivery date, please feel free to contact us too.


For more information and supports, please contact our customer service representative at